Jun 25 2011

Withdrawal Symptoms

Mr Stuff

Last Sunday my beloved 17 month old PS3 decided it would give me the YLOD, which is a fatal hardware failure. So I decided since it was quite young I’d take it back to the shop under the Sale of Goods act.

I figured that since it’s been shown that there are manufacturing errors shown to cause this that it would be easy, yeah right. The first guy I spoke to would not budge “12 months is our guarantee” and wouldn’t accept that the SoGA superceeds all guarantees.

Then another guy stepped in who knew more about the law. Initially I though he was going to be a dick as he started with “I covered this recently in my law studies”. But he went to the back of the shop and looked up the SoGA and came back agreeing that I had a case. Fast forward to a chat with Customer Services and they agreed to have the console fixed at their expense. So it’s currently being fixed.

This is the 2nd time I’ve done this and it never fails to surprise me how little the store folk know about their legal obligation. They know of the term statutory rights but no idea what it means.

But the blame isn’t theirs alone, the console manufacturers need to take responsibility for their product. These consoles run on the edge of failure due to the heat they generate vs cost of heating solutions, size of console and cost. MS have admitted that the RROD is a hardware fault that they are trying to fix in wach new console version, Sony won’t really acknowledge the problem.

So I’ve had no PS3 for nearly a week and it won’t be back for another. I’m rediscovering my DS but it’s not the same. Boo

Nov 17 2008

My moment of glory

Mr Stuff

The other day I was playing a bit of Fallout 3 on my 360 when it all went a bit wrong, the screen went very orange with purple streaks where there were streaks of light. I thought this was a bit odd so I reset the console which gave me the dreaded Red Rings of Death. Arse I thought since during my year of pain the 360 was my best friend, always willing to entertain me when I got up at 3am.

So I left the 360 alone overnight and the next morning it would start up but there was no picture through any of the outputs. This was clearly not right and I needed to get it sorted, I thought the 360 was just over its 1st birthday so I started looking into sending it off to Microsoft to be fixed. For this I needed a receipt which took me to Blockbuster since I would not find the one I was given and I knew that the purchase would have been put onto my account. Unfortunately the Assistant Manager informed me that their in-house system only covers the last 6 months, no receipt for me then.
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